Crew claims, personal injury and stowaways in Huelva
People cases move faster than cargo cases and are less forgiving. A seafarer taken ashore in Huelva needs someone local who knows the hospital, the port authorities and the shipping community, and who can act at four in the morning without waiting for an office to open.
Personal injury and illness on board
- Immediate attendance on board and at the hospital
- Coordination of ambulance, admission and medical follow-up
- Statements from the injured seafarer, the master and witnesses
- Photographs and preservation of the scene, equipment and records
- Liaison with the family, the manning agent and the Club’s people claims team
- Repatriation arrangements, including fitness-to-fly and escort when required
Authorities and formalities
- Representation of owners and masters before the Harbour Master and the Spanish Maritime Authority
- Assistance at official inquiries and attendance at meetings
- Dealings with the National Police, Immigration and Customs
- Stowaways: formalities, guarding, provisioning and disembarkation where permitted
- Deaths on board and repatriation of remains, handled discreetly and with the consulate
What matters in the first hours
Care first
Medical attention comes before the file. The claim is managed better afterwards if the seafarer was looked after properly at the time, and Clubs and members expect nothing less.
Evidence while it exists
Scenes are cleared and vessels sail. Photographs, statements and the equipment involved need to be recorded the same day, not requested weeks later from another port.
One line of communication
Hospital, family, agent, authorities and Club through a single contact, so nobody receives three versions of the same event.
Crew member ashore in Huelva?
Call the duty number. Someone can be at the ship or at the hospital straight away.